Refund policy

REFUND & RETURNS POLICY

Our promise
If it doesn't work for your setup, you have 30 days from delivery to return it.

Eligibility
Items must be unused, in original packaging, and in resalable condition. We
can't accept items that have been used or damaged after delivery.

How to start a return
Email support@tidytag.store with your order number and a sentence about why
it's coming back. We'll send return instructions within 2 business days.
Please don't send anything back before contacting us — returns without a
confirmed address can't be processed.

Return shipping
If the item is faulty, damaged, or not what you ordered, we cover return
shipping. If you've changed your mind, return shipping is yours to cover.

Damaged, faulty, or wrong item
Email us a photo within 7 days of delivery. In most cases we'll send a
replacement or refund immediately and you won't need to ship anything back.

Refunds
Once your return is approved, refunds go back to your original payment method
within 5–10 business days. Original shipping charges are refunded only if the
return is our fault.

Cancellations
Orders can be cancelled for a full refund any time before dispatch. Email us
as soon as possible.

Questions: support@tidytag.store